Terms of Service

The service

AGA CRM is a customer-support platform that turns support emails into tickets and gives teams tools to manage them: SLA tracking, escalation, customer profiles, calling, reporting, and auditing. These terms apply to the company that subscribes ("Customer") and every user the Customer authorises.

Trial and subscriptions

Creating a workspace takes no payment card and no payment. You get a 14-day free trial with full functionality, starting the moment the workspace exists.

Because we hold no card, the trial cannot convert on its own and we cannot charge you at the end of it. There is nothing to cancel during the trial: if you decide against us, stop using it, or tell us and we will delete the workspace. Doing nothing is a valid answer and costs you nothing.

At the end of the trial the workspace becomes read-only until you choose a plan. Nothing is deleted at that point, and you can still read and export everything in it.

Continued use after the trial requires a paid subscription per active agent, billed in advance. We may change pricing with 30 days’ notice, and changes apply from the next billing period.

We will never take a payment you did not start. No card is stored until you choose a plan and pay for it, and after that it is only used for the renewal you agreed to — which you can stop at any time.

Cancelling, and when money comes back

During the trial there is nothing to cancel, because there is no card and no subscription. Walk away, or ask us to delete the workspace.

Once you are subscribed you can cancel at any time from billing settings, without asking us and without a notice period. Cancelling stops the next renewal; the workspace keeps working to the end of the period you have already paid for, nothing is deleted at that moment, and there is a 30-day export window afterwards. You can withdraw a cancellation before the period ends if you change your mind.

Consumer cancellation rights: these terms are written for businesses, and a company or a sole trader buying a business tool is not a consumer in law. If you are nevertheless a consumer — you subscribed as an individual, outside any trade or profession — you have 14 days from subscribing to cancel for any reason and get your money back under the Consumer Contracts Regulations 2013 and, where it applies to you, the EU Consumer Rights Directive. Write to us and say so; you do not need to give a reason or fill in a form. This right is about the paid subscription: the free trial costs nothing and takes no card, so there is nothing to withdraw from.

One honest caveat on that right: by using the service during those 14 days you ask us to start supplying it immediately, and we may keep a proportionate amount for what you actually used before cancelling. We will not keep more than that, and if you used nothing we will return everything.

Beyond the legal minimum: if the service does not work as described, or we break it, or you were charged for something you did not get, write to us and we will put it right rather than point at a clause. A term that lets us keep money for a service we failed to provide is not one we would want to rely on.

Ask for a refund

Your data

The Customer owns all support data processed through the service: emails, tickets, customer profiles, notes, recordings, and reports. We process it only to provide the service, as described in our Privacy Policy. On termination, we delete workspace data after a 30-day export window.

Where that data includes personal data, the Customer is the controller of it and we are the processor. Our Data Processing Agreement forms part of these terms and governs that processing — instructions, security measures, the complete list of subprocessors, international transfers, breach notification and deletion. It applies automatically; no separate signature is needed, and we will countersign your own paper on request.

Ownership never transfers to us. You can export your workspace data at any time while the subscription is active, and for 30 days after it ends. An administrator can also erase an individual customer outright — profile, tickets, messages and attachment files — without going through us.

Acceptable use

The service must not be used to send spam or unlawful communications, to store content you have no right to process, or to attempt to breach the security of the platform or other workspaces. Connected services (Google Workspace, VoIP carriers, AI providers) are additionally governed by their own terms.

Availability and support

We aim for continuous availability but do not guarantee uninterrupted service during the MVP period. Scheduled maintenance is announced in advance where possible. Support is provided by email at info@agadigitaltech.com.

Liability

The service is provided "as is". To the maximum extent permitted by law, our total liability arising from the service in any 12-month period is limited to the fees paid by the Customer in that period. We are not liable for indirect or consequential losses, or for the acts of third-party services you connect.

Governing law and disputes

These terms, and any dispute arising out of them or out of the service, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, and both sides submit to it.

Two carve-outs, because an exclusive-jurisdiction clause cannot swallow everything. If you are a consumer, nothing here takes away the protection of the mandatory law of the country you live in, or your right to bring a claim in your own local courts — a choice of law in our favour does not override rights you cannot sign away. And where our Data Processing Agreement relies on the EU Standard Contractual Clauses, those clauses carry their own governing law and forum, and they win over this section for anything they cover.

Nothing in these terms limits a data subject’s rights or a supervisory authority’s powers under data protection law, and nothing excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud.

Before anything becomes a dispute, write to us at info@agadigitaltech.com. We would rather answer an email than a letter from a solicitor, and we have never yet found a problem that was improved by escalating it first.

Termination

The Customer may cancel at any time, effective at the end of the current billing period. We may suspend or terminate access for material breach of these terms with reasonable notice, or immediately where the breach threatens the security of the platform.

Changes to these terms

We may update these terms; material changes will be notified to workspace administrators by email at least 30 days before taking effect. Continued use after that date constitutes acceptance.